Clear terms for using Vistaaraihub

1. Acceptance

These Terms and Conditions govern access to and use of Vistaaraihub, operated by VISTAARAI INFOTECH PRIVATE LIMITED. By creating an account, accessing the website, using any product module, clicking acceptance, or using the service on behalf of a business, the user agrees to these Terms.

2. Services

The services covered by this document include the Vistaaraihub AI Sales Agent, AI Chatbot, AI CRM, and AI Calling Agent modules. These tools help business customers capture leads, manage CRM records, send or draft communications, run WhatsApp and email workflows, place or analyse calls, create summaries and transcripts, and monitor sales engagement. The services are intended for lawful business use only.

We may add, change, improve, suspend, or discontinue features from time to time. Beta, trial, sandbox, and preview features may be unstable, limited, or changed without notice.

3. Customer Responsibilities

• Provide accurate account, billing, and workspace information.
• Use the platform only for lawful business purposes.
• Obtain required consents, permissions, opt-ins, and lawful bases before contacting leads or processing their data.
• Comply with WhatsApp, Meta, Twilio, Exotel, Vapi, email provider, telecom, anti-spam, data protection, and platform policies.
• Review AI outputs before use and avoid relying on them as professional legal, financial, medical, or regulated advice.

4. Prohibited Use

• Spam, phishing, impersonation, deception, malware, scraping without rights, or illegal surveillance.
• Uploading data that the customer has no right to process.
• Using AI features to make high-impact decisions without proper human review.
• Bypassing security, reverse engineering, overloading the service, or interfering with other users.
• Sending unlawful, discriminatory, obscene, harassing, or fraudulent content.

5. Accounts and Security

Customers are responsible for credentials, API keys, connected accounts, workspace permissions, and actions taken under their account. We may suspend access if we detect unauthorized use, security risk, non-payment, abuse, or policy violations.

6. Payments

Fees, taxes, credit consumption, usage rates, plan limits, renewal terms, and payment schedules are shown at checkout, in invoices, or in agreed commercial terms. Usage-based charges may depend on third-party rates and are subject to change.

7. Intellectual Property

Vistaaraihub, platform designs, software, workflows, documentation, trademarks, and product names remain owned by VISTAARAI INFOTECH PRIVATE LIMITED or its licensors. Customers retain rights in their uploaded data and customer content, subject to the license needed for us to operate the service.

8. AI Outputs

AI-generated outputs may be inaccurate, incomplete, delayed, or unsuitable for a specific context. Customers must review AI-generated messages, lead scores, summaries, transcripts, and recommendations before taking action. We do not guarantee a specific business outcome, conversion, deliverability rate, ranking, or revenue result.

9. Third-Party Services

The platform may integrate with WhatsApp, Meta, Twilio, Exotel, Vapi, Google, LinkedIn, payment gateways, email providers, hosting services, and AI providers. Third-party services are governed by their own terms. We are not responsible for outages, suspensions, rate changes, or policy decisions by third-party providers.

10. Limitation of Liability

To the maximum extent permitted by law, the service is provided on an as-is and as-available basis. We are not liable for indirect, incidental, consequential, special, punitive, loss of profits, loss of data, business interruption, or third-party claims except where liability cannot be excluded under applicable law.

11. Termination

We may suspend or terminate access for non-payment, unlawful use, security risk, abuse, repeated policy breach, or where required by law or third-party platform rules. Customers may stop using the service and request closure according to the applicable plan terms.

12. Governing Law

These Terms are governed by the laws of India. Subject to applicable law, courts having jurisdiction over Gurgaon, Haryana, India shall have jurisdiction over disputes.

13. Website and Product Pages

The public website at https://vistaaraihub.com/ explains Vistaaraihub products, use cases, demos, industry pages, legal pages, and contact options. Product descriptions are intended to explain capabilities and direction. They are not a guarantee that every feature will be available in every plan, market, language, provider region, or customer configuration.

14. Sales Agent Workflows

Customers using the AI Sales Agent must configure their workspace, pipeline, lead capture sources, scoring rules, outreach templates, WhatsApp and email settings, appointment availability, handoff rules, and business context accurately. The customer is responsible for confirming that any automated outreach is appropriate, lawful, and aligned with the recipient's expectations.

15. Chatbot Knowledge and Visitor Conversations

Customers are responsible for the accuracy of chatbot knowledge, FAQs, product descriptions, pricing, policies, and escalation instructions. The chatbot should not be configured to make promises the customer cannot honor, provide professional advice without qualification, collect unnecessary sensitive data, or pretend to be a human where disclosure is required.

16. CRM Records and Pipeline Decisions

The AI CRM may help capture activity, detect intent, recommend next actions, organize deals, and show reports. Customers retain responsibility for sales decisions, account ownership, deal updates, forecasting, customer commitments, and any external CRM synchronization.

17. AI Calling Agent and Voice Communications

Customers using the AI Calling Agent must comply with calling consent, do-not-call, call recording, telecom, anti-spam, and industry-specific rules. Provider availability may differ between national and international calling. Call success, audio quality, recording availability, transcription accuracy, and connection status can depend on carrier networks, recipient devices, provider configuration, and regional restrictions.

18. Platform Integrations

Vistaaraihub may connect with Meta, WhatsApp, Google, LinkedIn, Twilio, Exotel, Vapi, Razorpay, PayPal, HubSpot, Salesforce, Zoho, Apollo, Zapier, email providers, hosting systems, and other tools. Customers authorize Vistaaraihub to exchange data with connected accounts according to the customer's configuration and the third-party provider's rules.

19. Service Availability and Changes

We aim to keep the platform reliable, but maintenance, third-party outages, network failures, abuse prevention, legal requests, provider suspensions, or infrastructure issues may affect availability. We may modify features, limits, pricing, APIs, or supported providers to improve the product, manage risk, or comply with law.

20. Contact

Questions about these Terms can be sent to support@vistaaraihub.com or to the registered office address listed below.